Dental Provider Web Portal |
On Feb. 21, Change Healthcare experienced a cybersecurity incident that has resulted in nationwide product outages. Electronic data interchange (EDI) claims and prior authorization receipts, check payments and explanation of payments (EOP) are impacted by the outage. Click here for more information on claim and prior authorization submission and claim payment impacts.
Welcome providers! Log in and find everything you need in the provider portal (PWP).
Important Note: Providers are asked to refrain from using bots to check information in the provider portal. Such programs cause technical performance issues and may result in the account being locked for further usage. If you would like to use automated programs in the portal, please contact your Provider Relations representative for assistance. Ambetter: Prior Authorization is not required to render services. Predeterminations are not processed by us at this time. Log on to verify member eligibility. Medicare: If the member’s plan info is known, benefits and covered codes can also be searched using the Dental Benefit CDT Search and the Medicare Benefits Summary tools. Need help or have questions? New to the portal? PHONE DISRUPTIONS: The Envolve call center is experiencing technical issues at this time, and our agents may be delayed in answering your call. Our IVR and/or online portal are operational and may answer many of your questions. We apologize for the inconvenience and we are working to establish full call center operations as soon as possible. |